Matilda-N
Morozik. maybe it makes no sense to repair it anymore? Return the stove for quality control - if you have it under warranty. Check the quality for 21 days, and then change it to another model or take the money.
Kuryanochka
Conclusion: it makes no sense to wear it around the workshops, they won't. For example, I myself am to blame, IN ANY MEASURE, I just can't get to the store because of an injury, more precisely, a workshop or wherever they will be sent there (you can only assume where they would like to send me), and my husband is forced to do this in general sadism ... If it was only one time to go, otherwise I know, with a fotik I somehow ran over our services.
My white bread bakes (and black) tolerably. I don’t bake sweet ones, they don’t take root somehow. (They only burn a little). But the cupcake-head is a masterpiece. if not for the sick leg with him would be in his outstretched hand and would go to seek the truth.
Frost, hand over this oven, buy a good one. !!!
Frost
Well, this is coming. I'll take care of it a little, if it's not normalized, I'll have to pass it. Matilda, if possible, tell me - where to take? To the store where you got it?
Matilda-N
You take the bread maker itself, the warranty card, the cashier's receipt and go to the store where you bought the oven. Say what you want to do quality check, I was persuaded to hand over for repair - probably the store is more convenient, but I said that I was renting I will check the quality and ask for a refund... The quality check lasts 21 days - the day of delivery is considered the first day. Then, after three weeks, you go to the store, you get a form with the result of the examination in your hands and you get money for a low-quality product. If you missed something, ask me to answer
Frost
Matilda, thanks!
Kuryanochka
From the law of the Russian Federation on consumer protection:
Bread maker Moulinex OW5002Bread maker Moulinex OW5002
Enlarge the picture with the radical, otherwise you won't read it (the second button from the top right. Otherwise, they will start offering another bakery from them to buy another baker, they will have something to argue.
Frost
Oh, you have no idea !!! I went to rent the stove today. Armed, printed out the laws - thanks, Kuryanochka! She took burnt bread. And what do you think? Accepted and the money returned, and all this within half an hour !!!!! Without a check (I lost).
I'm fainted.
Mila007
Quote: Morozik

Accepted and the money returned, and all this within half an hour !!!!! Without a check (I lost).
I'm fainted.
Probably you had such a formidable appearance, and even the laws in your hands!
Lucky you!
Matilda-N
Congratulations !!!!! Here's another story that ended well. Good luck with your new helper, and enjoy your baking experience. We are waiting for your photo reports - only in another topic
Frost
Thank you for your support and sympathy!


I am relieved to leave this topic. Now I have a Mulya 6002.
By the way, when I saw the difference between a normal Mule and an abnormal one.
Now we will create a separate Temka - I hope it will help someone.

Happy loaves to everyone!
Frost
To help those who buy and choose a bread maker. Moulinex 5002 is a cool stove and don't be afraid to buy one. I would never refuse it, I am satisfied with all the options in it.
I saw from my own experience how you can distinguish a real product from a fake.

According to the inscriptions.
Good Moulinex has high-quality inscriptions, they are not erased. Even the texture of the paint with which the inscriptions are applied is different. If you run your fingernail over the letters, you will feel that they are convex. It is imperceptible to the eye, but felt to the touch.
The fake / low-quality Moulinex has inscriptions made with a completely different paint. It is erased. If you run your fingernail, you will not feel any bulge, but most likely wipe / scrape off the paint.

So when choosing a stove, do not hesitate to scrape off the inscriptions on the body.The differences are best seen where the names of the programs are listed.

Good luck with your choice!
Kuryanochka
Congratulations! Everything helped, both the knowledge of the law and the species and bread, and the knowledge of one's rights works magically. Checked. As soon as you start to speak competently, inviting a technical director and asking for the last name immediately works.
Rina
Congratulations on the end of the ordeal!
I've read it all, read it. And I had a question (about "how to distinguish ..."). And what, in the services they do not see that the HP is clearly of poor quality, or even outright falsification? It is not profitable for them to make repairs five times during the "warranty" period (you will not receive money for this repair from the owner of the equipment). Now you don't seem to need to drive a plan for the number of clients served?
sazalexter
Rina72 The fact that there are fake mulinexes raises strong doubts, when accepting for repair they require a warranty card, and confirmation through it of the legality of the imported product. Even a "gray" product will not be made under warranty. Unless there is an international guarantee.
Rina
Quote: sazalexter

Rina72 The fact that there are fake mulinexes raises strong doubts, when accepting for repair they require a warranty card, and confirmation through it of the legality of the imported product. Even a "gray" product will not be made under warranty. Unless there is an international guarantee.

It is this discrepancy that raises my question.
Quote: Morozik

By the way, when I saw the difference between a normal Mule and an abnormal one.

What do "normal" and "abnormal" mean if they are all the same Moulinex?
Moulinex allows itself to produce and sell frankly low-quality equipment?
Frost
Quote: sazalexter

Rina72 The fact that there are fake mulinexes raises strong doubts, when accepting for repair they require a warranty card, and confirmation through it of the legality of the imported product. Even a "gray" product will not be made under warranty. Unless there is an international guarantee.
Bakeries, what are you talking about? I know how drugs are counterfeited! this is not the most complicated scheme. And small household appliances - I think it's much simpler, unlike drugs, household appliances do not pass serial certification. In the store, this technique is already "white", and the guarantee is valid for it, and the money goes. Only counterfeit production, well, katohonor.
Rina
So it amazes me why the warranty workshops meekly take obviously poor-quality products for repair. The client does not pay money for this.
Matilda-N
Quote: Rina72

So it amazes me why the warranty workshops meekly take obviously poor-quality products for repair. The client does not pay money for this.
And what the service centers have to do is to repair defective goods, they have such a job. My Moulinex OW 5002 bread maker was tested in the service center for 3 days, and then they gave a conclusion that all my claims were confirmed. These are claims not to service centers or even to shops, but to the stove manufacturer Moulinex
vlek
Matilda-
Bread maker Moulinex OW5002


Have you tried to measure the temperature with a thermometer? (a voltmeter is not suitable for these purposes, by the way 260v. is a bit too much for household appliances, we can have problems for this reason).
Rina
Quote: vlek

Have you tried to measure the temperature with a thermometer? (a voltmeter is not suitable for these purposes, by the way 260v. is a bit too much for household appliances, we can have problems for this reason).
Dear, do you really think that on this video people are measuring voltage or some other parameters of the POWER SUPPLY? Where do you think they inserted the probe?

Imagine that today there are testers with a thermometer function (and also sound level measurements, for example).
Panevg1943
Quote: Rina72

Dear, do you really think that people measure voltage or some other parameters of the POWER SUPPLY? Where do you think they inserted the probe?
It is just the tester that measures the voltage in the network. The husband regularly does this and, if earlier there were cases that the voltage in the network was higher or lower than the norm, then he turned to the power supply and now they have debugged something there, and the voltage is always normal. And I won't repeat about Muli's shortcomings.If interested, you can read HERE
Rina
This is Matilda's post, where there is a video recording of the temperature measurement in the bread maker. The temperature was measured using a tester with a thermometer function.
vlek
Rina72 l
Dear, do you really think that on this video, people measure voltage or some other parameters of the POWER SUPPLY? Where do you think they inserted the probe?

Imagine imagine that nowadays there are testers with a thermometer function (and also sound level measurements, for example).

Not only presented but also finally saw the same "universal" tester, which is used to breed suckers, thanks
What company do we work for, if not a secret?
Rina
Quote: vlek

Not only presented but also finally saw the same "universal" tester, which is used to breed suckers, thanks
What company do we work for, if not a secret?
1. Learn to use the "quote" function on the forum.
2. if you think that some technique does not correspond to the declared properties and this can lead to serious errors in checking the performance of the same bread machine - write about it with a reason (best of all in the appropriate section).
3. clarify the question about the company.
Matilda-N
DEAR vlek - why do YOU ​​have doubts about my video? we measured the temperature when baking in a bread maker with a tester with a thermometer function - which we had at home !!! I understand that the result of baking the cake also impressed you, more than that, I walked with this cake and went to the store where I bought this oven. Well, if you remember from the records that were higher, my stove went to a quality check and all my claims among which there was such a bread-baking burns pastries, as a result of a check at the service center, it was confirmed and I was returned the money- goods of inadequate quality !!!!
Elya_96
Matilda-N, I agree with you completely! I've already had several cupcakes like this, and a bun like that turned out! at first she attributed everything to her ignorance and lack of mushrooms, but after reading and looking ....... but the bread does not burn, only sweet pastries burn. now in thought WHAT TO DO ?!
Matilda-N
I also thought at first - the yeast is not like that, the flour is not like that, which I just didn’t do - but unfortunately, I didn’t get bread in this oven. Tired of translating products !!!! : spiteful: I used the stove only for kneading !!! it was very disappointing. I don’t know, maybe I was so unlucky with the bread maker of this company - here on the forum many people bake in Moulinex bread makers and are happy with their bread and ovens. But when I got the money back for the bakery, I bought a Panasonic and froze in anticipation when I baked my first bread - but the result exceeded all my expectations !!! I was happy as a child - now I know what a real homemade bread should be !!!
Elya_96
I'm reporting! I changed it to work VM 500. I put corn sweet for a test, I'll see it, by the way, they were not surprised in the complaints department, apparently, I was not the first with them with such a question ...
Elya_96
Matilda-N thank you very much for prompting you to do the right thing !!!!!
Rina
Elya_96, fast you
Congratulations on solving the problem, I hope that the new stove will be of high quality and reliable
Matilda-N
Elya_96 -Congratulations on your new assistant !!! : girl_love: Let your bread maker please you with delicious bread !!!
Elya_96
Thank you for your congratulations and Hurray! that there is such a wonderful site !!!!!
vlek
Rina72 l
2. if you think that some technique does not correspond to the declared properties and this can lead to serious errors in checking the performance of the same bread machine - write about it with a reason (best of all in the appropriate section).

If it's not difficult to inform the brand of the tester.
Kitten_s
Hello! Please tell me how Moulinex Ov5002 differs from Ov500230. And which one is better?
tatalija
can the question be off topic?

I'm going to buy a Mulenex 5020 or 5002 oven (I won't say for sure, since the website says Moulenex Home Bread XXL), the description says the type of loaf and its weight is 1.5 kg.Will a baguette holder fit in it if ordered separately? Maybe someone has two and can answer me
shade
Peace be with you bakers!
tatalija -
if you buy 5002 and a baguette holder for it, then for the money you will get the same thing as if you bought 5004
tatalija
Now we have it at a discount, for rubles it will be 2500 or 75 euros. My HPs were covered without a return, one year ago, another last month. And it turns out that I already lack HP, harvesters are not always convenient. The fact that I will buy a taku Mulya is unambiguous, I want to know whether it is suitable or not. Of course the owners of both of them can answer me. I just turn on the logic, it seems like it fits in size, but what if there are grooves there or the heating element is located differently. In general, help
Crochet
Quote: tatalija

I'm going to buy a Mulenex 5020 or 5002 oven (I won't say for sure, since the website says Moulenex Home Bread XXL), the description says the type of loaf and its weight is 1.5 kg. Will a baguette holder fit in it if ordered separately? Maybe someone has two and can answer me
tatalija
The forum has already discussed this issue more than once, this issue will not work, in Moulinex-5002 there is only one ten, and in 5004 there are two.
tatalija
Krosh, thank you very much. I will not lie all the branches have not read about Moulinex, but a lot of information was not given to me on this topic. Well, no, no, I will be content with what it is. Before it had a stove without a baguette
shade
Peace be with you bakers!
tatalija ---- I just turn on the logic, it seems like it fits, what if there are grooves there or the heating element is located differently.

krosh correctly noticed the discussion already bulo
you can put it in, of course, but the baking result is not predictable
sslka
can anyone know what number this MOULINEX has?
Bread maker Moulinex OW5002
Bread maker Moulinex OW5002
Tell me please...

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