LydiaVera
Happy holidays to all girls of the thread and forum! Health, happiness, love!
A question for the boys.
Maybe someone has already encountered a similar problem.
Already straight a long time ago it began to seem to me that this gap increased in me
Increased clearance on the platform of the Kenwood kitchen machine
And recently, the souffle and hook have become noticeable. After my next hysteria, my husband was involved, who said that this thing rotates in an eight. He proposed to unwind the structure and try to correct it. But how to do it correctly, taking into account the fact that the car will be under warranty for almost 4 more years?
I'm waiting for advice. Thank you in advance!
Konvetka
Quote: LydiaVera
that the car will be under warranty for almost 4 years
Can you still contact the warranty workshop? Maybe some part will need to be replaced
LydiaVera
Konvetka, I will probably have to. If I lived in a big city, I would apply immediately, no questions asked.
Vlad_Ru
LydiaVeraif the machine is under warranty unambiguously for repair. Even if you have to drive.
Vlad_Ru
LydiaVera, as I understand you have vertical backlash when working, if yes, how many millimeters of tone?
look by hand (on not included) there is a backlash and you can take a photo of this unit from the bottom (are there any screws for fastening the protective cover as on mine).
LydiaVera
Vlad_Ru, yes, that's right, vertical backlash. mm by 3, it seems, now I'll look I'll go again.
I'm not sure, but it still seems that this platform has dropped more than it was at the time of purchase.
Blind as a mole. I saw how - the gap itself in the off position is 3 mm, and when working mm by 1.5, it seems that it walks in different directions
I’ll strain my husband today to turn the car over and take a picture.
zvezda
Now I will try to photograph
Increased clearance on the platform of the Kenwood kitchen machine




And I don't have any screws from below ..
Increased clearance on the platform of the Kenwood kitchen machine




Now I will find a photo when I bought it when I asked
LydiaVera
zvezda, Olya, too, the distance is rather big. Was it smaller initially? Does this platform spin normally or does it also wag the figure eight?
We did not disassemble it, I'm afraid to lose the guarantee. We need to call the service, find out. I can deal with hysteria and call.
He recently fiddled with me when he heated up, set 45, and he caught up to 100, cooked my eggs in cream (I tried to persuade myself that this was a one-time glitch (
LydiaVera
Out of frustration, I decided that the car had to be turned upside down in order to photograph the platform. Then I realized that I could just raise my head.
Increased clearance on the platform of the Kenwood kitchen machine
I do not know how to reduce the video, does not insert, writes, large size
LydiaVera
zvezda, Olya, there is a video with a backlash. I can't put it out. I would be happy to hear that this is the norm. I did not betray the meaning of how it was spinning there, until for no reason, no reason, the nozzles creak on the bowl, and before it was not. The distance between the platform and the bed (or whatever you call them there) is about the same as yours, and it seems to me that it was less when buying. But then again, maybe that's okay. No wonder they put the key to adjust the nozzles. A good thermometer will arrive soon, I will conduct experiments with induction. But if we assume that I did not press enter then, then Kesha simply would not heat up. In short, for several days I have been in prostration and have been waiting for something.
Before giving the car for repair (it is not known in what hands and for how long), I would very much like to hear a competent specialist who does not sell Kesha, but understands what and how they work. But where can I get it.
LydiaVera
With a gap, I admit that its slight increase during operation is normal. But what about the suddenly appearing clinging of the attachments and the discovered figure eight?
The husband says that the platform should not spin with the eight. Today I pestered him again, but I won't let him disassemble the car. He assumes two reasons - the first in the platform itself, what led it in the process of use, the second - in the gears. He believes that a skewed platform is not so bad, but if the point is in skewed gears, then with further use they will fly.
I don’t think that the temperature sensor has completely covered itself, but I’m quite admitting that the electronics are subduing. After the incident with the boiled eggs, I began to control t when brewing the cream and noticed that the machine always gives out a temperature 2 degrees higher than I set. The thermometer (contact) shows the temperature of the mixture, which coincides with the temperature on the display at the same time. Not the one that I exhibited, but the one that is currently. In principle, you can adapt by initially setting it lower by the same 2 degrees. But the trust is gone, I run all the time, check the mixture.
Again, the manufacturer talks about tempering the chocolate. Even if it is possible to temper it, it is easy to overheat during operation, the machine may not keep the temperature within the required range.
In the last 4-5 months I was sick and rarely used the car, I did not perform any extreme actions with it. And suddenly she gave out both a mechanical and an electronic failure.
Or was there no failure at all and I demand too much from her?
VRad
LydiaVera, I have a car, if you press the temperature button, it also always shows 2 degrees more than I set. The temperature of the product in the bowl was not measured.
LydiaVera
VRad, yes, everything would be fine, but once with the exposed 45 it issued 101. True, so far only once.
LydiaVera
Uploaded video to YouTube
Loksa
LydiaVera, maybe you put it wrong? it is necessary to check that one experience is not a regularity and a breakdown. Take a photo of the exposed temperature and actual. Perhaps the thermometer is lying, there is no glass?
LydiaVera
Miranda, thank you so much! If an eight is present in at least one more car, I hope this is the norm or a variant of the norm. The fact of the matter is that I'm not sure the car is broken. But the attachments began to cling too sharply. And I can't help but listen to my husband's opinion, he is more or less versed in technology. He said that the eight, in principle, is not good, I believe him. Therefore, the advice of the owners and the advice of a competent technician with a specialization in Kenwood was needed. I called the office. Kenwood site, in those. support, asked questions. The only thing that the girl who answered the phone said was to take it to the service, do the preventive maintenance. That's the whole consultation. Not only is it 200 km to drive, it is not known how long this prevention will last and how it will end.
This means that for now I will limit myself to twisting the nozzles and listening to the noise during operation and making sure that the situation does not worsen.

Loksa, tomorrow I will get the most accurate contact, he will definitely not lie.
Marinuly
Quote: Miranda
The platform rotates unevenly, in the sense of the distance from the rim to the head changes slightly. On the side where there is a large socket for nozzles, the distance is a little more. That is, there is a minimum eight, as you call it. I would never have noticed it
It's the same with me.
LydiaVera
Marinuly, Marina, thanks for the information! And then I had a nervous breakdown on this basis, until Miranda wrote for her car.

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